✧ pre-orders only due to the COVID-19 outbreak ✧ 3 for 2 on all panties - no code needed ✧ free worldwide shipping on all orders over £100 ✧


Due to hygiene and safety, we are unable to refund or exchange any pants or bodysuits. There is no exception to this policy.
All other items (including sale) can be exchanged within 14 days of receiving your order. The item(s) MUST be unworn, in their original condition and have all tags attached.
No refunds are excepted on full price or sale items.

On the off-chance an item would arrive to you faulty or damaged, we can offer you a full refund if the item is deemed faulty by a member of our team. The item MUST be returned within 14 days of receiving the product. Any faulty items must be returned unworn, in it’s original condition and have all tags attached.

If you receive a faulty item, email our team at sophierutherfordintimates@yahoo.com with item(s) you would like to exchange, your order number and what you would like to exchange your piece(s) for - this can include a gift voucher. If your item is faulty and you would like a refund, please state this in your email and why you feel the item is faulty. Our team will respond to you ASAP with an address to ship your order back to.
Once we have received your order back, we can then process your refund (money going back onto your original payment method) or exchange.

If you wish to cancel or change your order, you have 12 hours. You can do so by emailing us sophierutherfordintimates@yahoo.com with your order number, name and any other details necessary (what you want to change in your order).
After 12 hours, your order may have already been processed with us, therefore we can not accept cancelations or changes after this time period.